Do I need to deactivate licenses prior to restoring workstations?

[lcc_mactech]

All,

Our institution has 136 licenses for Adobe CC.  I restored our classrooms multiple times last term with no complications, but this term upon restoring them I noticed in our Manage Teams console this message:

Payment Needed

Please contact your account manager to purchase additional device licenses. Learn more.

Adobe online chat support was useless.  My initial phone support agent instructed me to contact our reseller; which I did.  They had a local contact that provided me another Adobe support number which notified me that I must deactivate my device licenses, de-serialize and re-serialize.  

I have studied all available Adobe deployment resources and no where can I find where this is prescribed workflow.  The adobe agent would not/could not link me their either. 

Please point me to where in Adobe CC deployment instructions/documentation that I need to deactivate my licenses prior to restoring my classrooms.

Thank you,

lcc_mactech

[alisterblack]

Hi,

I am not clear whether you are using Creative Cloud for Teams licenses or Device licenses. These have important differences.

If Device licenses then please have a look at the following link.

https://helpx.adobe.com/creative-cloud/packager/device-based-licenses.html

"Uninstall packages 

Caution: Conventional uninstall does not release the license back to the deployment pool.

If you use the conventional uninstall process to uninstall an individual Creative Cloud app, such as Photoshop or Illustrator, from a client machine, it does not release the uninstalled license back to the deployment pool. The number of available licenses in the deployment pool does not increase.

To release the uninstalled device licenses back to the deployment pool, do the following:

• Windows: Uninstall using the same package (<packagename>.msi) that you used to for installation. You can do this by right-clicking and selecting Uninstall or running from command line msiexec /x <packagename>.msi /q
• Mac OS: Uninstall using the uninstaller package (<packagename>_Uninstall.pkg) created alongside the installation package (in the same folder)"

[lcc_mactech]

Hi,

Thanks for the reply.

Creative Cloud for teams with Device Licenses 136 instances

running on Mac OSX

>>> alisterblack _Uninstall.pkg) created alongside the installation package

(in the same folder)"

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[alisterblack]

Thanks, in which case you will have to uninstall via the method noted above to restore the license to the pool.

[Guest]

Wow is that stupid if I am understanding it correctly!  So if you have a 1000 installs you have to push out the install package (that is GB is size) and then manually go around and uninstall Adobe CC to get your licenses back so you can re-image the computers?  Why isn't there a command to run from ARD Unix command or something so you can run a simple command to un-license the computers so you can quickly do it and then re-image the lab.

[alisterblack · Accepted solution]

Another alternative is to use the APTEE tool to remove the licenses. This will deregister the license but not uninstall.

adobe_prtk --tool=UnSerialize --leid=V6{}CreativeCloudTeam-1.0-Mac-GM --deactivate

adobe_prtk --tool=UnSerialize --leid=V6{}CreativeCloudTeam-1.0-Win-GM --deactivate

APTEE should be in /Applications/Utilities/Adobe Application Manager/CCP/utilities/APTEE    on a Mac

Using Adobe Provisioning Toolkit Enterprise Edition

[Guest]

Ahhh.....ok I haven't seen that anywhere yet.  Noted!  Thanks!

That will be a big help if you can just send that command through ARD to a lab and then re-image the lab then again.  Just so you don't forget un-license them first though!