Does Acrobat XI used w\ XenApp 6.5 conflict with "auto creation of client printers"?

Report · Nov 28, 2012

Hey guys,

I have installed Adobe Acrobat Pro XI on a Server 2008 box running XenApp 6.5. I've noticed a pattern that whenever Reader or Acrobat v10 or greater is installed the "auto-create client printers" policy does not work. Our users log in to the web portal and open an app(Citrix hosted) such as Word; they try to print a document, but when looking at the printer drop-down list, none of their local(redirected) printers are present. These printers were available before the installation of Acrobat Pro XI. Another user noticed this happened previously when they upgraded from Adobe Reader 9 to X. Please let me know if you have any helpful information.

I've enabled the following:

Client Printer Redirection(allowed)
Auto-Create Client Printers(all client printers)
Client Printer Names(standard names)
Default Printer(set def printer to client main)
Desktop Launches(allowed) ***This policy was the only one present before i started troubleshooting the missing redirected printers.
Printer auto-creation event log preference(log errors and warnings)

Report · Apr 18, 2013

Same problem here, but only with 1 user of 15. I noticed that if I delete his profile, when he connects again the printers are redirected, but after a new logoff-logon, he face the same problem, redirected printers disappeared.... If there's no solution I'll install Reader 9, but its wierd...

Report · Apr 18, 2013

Was it related to this Citrix Support KB Document?

http://support.citrix.com/article/CTX488760

Might want to look at this Citrix Forum thread too: http://forums.citrix.com/thread.jspa?threadID=286937