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Don't have access to my original plan

New Here ,
Jul 19, 2020 Jul 19, 2020

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I use Creative Cloud with a student membership though my university and have been doing so for the last year. All of a sudden, after the update, it seems like the terms of my subscription have changed and I don't have access to the apps I originally did- no Photoshop no Premiere nothing. Even though I still pay the same amount monthly, I don't own them anymore? I can't even get deep enough into my account to see what has changed, because Adobe just tells me to contct my school. Is anyone else having this issue? I can't even cancel my subscription and restart it on my own. I just want to restore my subscription back to what is was just a few months ago.

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Enterprise , Manage account , Teams , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jul 21, 2020 Jul 21, 2020

Hi,

 

Thank you for posting your query here.

 

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

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Hello,

You were using Enterprise license which is managed by the organization and currently, it seems that there is no CC license assigned/active under your account. Kindly contact your internal IT team to get more details.

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New Here ,
Jul 21, 2020 Jul 21, 2020

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I am having the same problem. I paid a $527.87 year upfront fee for CC as a student, with 4 months lieft and now my account is an enterprice account through my university which has no features. This seems like Adobe has screwed up, placing anyone who uses adobe with a student email onto that temporary service that has ended. Someone needs to look into this because I think there will be alot of people in the same situation.

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Community Expert ,
Jul 21, 2020 Jul 21, 2020

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Hi,

 

Thank you for posting your query here.

 

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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New Here ,
Jul 21, 2020 Jul 21, 2020

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Thank you

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