Download stalls with no error message

[marks5286914]

I'm unable to run the Dreamweaver CC 2017 download from either the setup.exe on my PC or directly from the Dreamweaver download site. When I try either method, they stop after about 3 seconds with no error message. How do I get past this?

[Kanikas]

Moving to Creative Cloud Download & Install​

[Bani Verma]

Hi Marks5286914,

As you have mentioned you are trying to install Dreamweaver CC 2017 on your windows machine however it fails without any error message, i would recommend you try downloading the app by following the steps shared in the following help document: Install and use Creative Cloud apps on a new computer.

Let us know if this helps.

[marks5286914]

I'm trying to follow those instructions to get into my Adobe account and deactivate, but after I log in I'm taken only to some add page where I don't see any option to deactivate an app

[marks5286914]

Today I am able to get to my account page, but there is no 'Manage' option. Instead there is message `Contact your IT
administrator to make changes to your membership.` I did this and he said that the deactivation process does not apply because this is a corporate and not an individual license.

How do I go about getting a replacement copy successfully loaded?

[Bani Verma]

Sorry for the late reply, if you see the message `Contact your IT administrator to make changes to your membership" it means you have a Creative Cloud for teams subscription, i am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​, experts here will be able to assist you better.

[alisterblack · Accepted solution]

Do you have admin rights on your machine? If not, or if you are not sure, ask your IT admin to install the app for you.