Downloaded and Installed Package but Indesign is not visible

Report · Jul 23, 2018

Hi Guys, I created a package via CC. After couple of try package created and then I downloaded it. Corrected my security settings and started the install. It said "SUCCESSFULLY INSTALLED". But when I checked there was no InDesign installed?

Report · Jul 23, 2018

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Report · Jul 24, 2018

Hi,

I understand that you have created a package on the Admin Console, the package contained InDesign and other applications but InDesign did not install.

Can you confirm that this is correct? What else was in the package, what platform were you deploying to, what method were you using to deploy?

To check in more detail please look at the PDApp.log. Details in the document below.

Troubleshoot Creative Cloud apps installation and uninstallation errors

Report · Jul 24, 2018

Hi, I created a package with only indesign in. It said it installed successfully but I could not find the application at my applications folder.

have a nice day

Report · Jul 24, 2018

Thanks are you on Mac or Windows?

Can you check the PDApp log as noted above?

Report · Jul 24, 2018

I am on MacBook Pro 2017 with High Sierra.

8Gb Ram 3.1GHz Core i5

Have a nice day

Report · Jul 24, 2018

Thank you. You can find the log file for this installation at ~/Library/Logs on the mac.

This will give us more information regarding what may have caused this issue.

Report · Jul 24, 2018

Hope this is the log you need.

Have nice day

Report · Jul 25, 2018

Hi,

Sorry there is no log visible here. If you could paste the contents in or provide a link to the log that would be great.

Thank you.

Report · Jul 25, 2018

07/23/18 16:44:51:093 | | 9991 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 852219 | ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml

07/23/18 16:44:51:094 | | 9991 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 852219 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml, NSUnderlyingError=0x7fcb6bc357f0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/23/18 16:44:51:101 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 852219 | Failed to remove file. Error: Error Domain=NSCocoaErrorDomain Code=4 "“AIM.adcref” couldn’t be removed." UserInfo={NSFilePath=/Library/Application Support/Adobe/ADCRefs/AIM.adcref, NSUserStringVariant=(

Remove

), NSUnderlyingError=0x7fcb69507b90 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

Report · Jul 25, 2018

It could be you are running into a permissions error.

Ensure you run the installer within an administrator account.
For command line installations, use sudo to elevate the permissions of the process.

Report · Jul 25, 2018

i created my own account when i bought my mac also i already created and installed 2 more packages before one with photoshop illustrator and the other one with acrobat pro lightroom and xd cc. this case never happened before.

the only difference previous packages were created by me using the ccp launcher. as it created errors i used your web site to create indesign package.

can this be the reason?

cheers

Report · Jul 26, 2018

Hi,

It looked from the log that you don't have write permissions to certain paths during installation, hence the suggestion.

If this is your own machine, is there a reason why you cannot use the Creative Cloud Desktop App to handle the installation?

Report · Jul 26, 2018

CCP launcher is continuously generating error. after it reaches to 60+% it starts saying “no network”.

Also at the first launch it shows an error but it disappears so quick as far as i remember it says something like “this is not configured properly for your mac”

Report · Jul 26, 2018

Hi,

Sorry, can I clarify whether you are referring to the Creative Cloud Packager (CCP) or the Creative Cloud Desktop App?

Report · Jul 26, 2018

Creative Cloud Packager for mac

Report · Jul 26, 2018

Hi all, i successfully created an indesign package using CCP Desktop app and installed it with the same privileges . It’s now working. So I don’t know what happened at previous try but as it is working now.

I would like to say thanks for your efforts

Cheers

Report · Jul 26, 2018

Hi all, i successfully created an indesign package using CCP Desktop app and installed it with the same privileges . It’s now working. So I don’t know what happened at previous try but as it is working now.

I would like to say thanks for your efforts

Cheers

Downloaded and Installed Package but Indesign is not visible

1 Correct answer