Dreamweaver zeigt Button "Abrechnungsproblem"

[marting19502800]

Seit heute neu in meinem Dreamweaver: Ein Button mit der Beschriftung "Abrechnungsproblem". Natürlich sind alle Rechnungen bezahlt und werden monatlich automatisch von Adobe eingezogen. Der Button ist nicht anklickbar, es gibt also keine Chance, mehr zu erfahren.

Gelegentlich verweigert auch Acrobat seine Arbeit, ich hätte keine Berechtigungen für diese oder jene Pro-Funktion.

Es sieht danach aus, als ob die Lizenzprüfung von Zeit zu Zeit nicht funktioniert. Wann wird das in Ordnung gebracht?

Im Augenblick ist es nur lästig, falls ich aber meine Applikation irgendwann nicht benutzen können sollte, ist es kritisch.

[Shivangi_Gupta]

Hi @marting19502800,

We appreciate you reaching out. I could not find any active subscription associated with this email address. Do you have your account linked with another email address? 

Let me know. I'll look into it.

^Shivangi

[marting19502800]

Hello,

<email removed-kglad> is an alias of <email removed-kglad>. Both E-Mail-Addresses are associated with our company account. I’m an admin of this account.

Mit freundlichen Grüßen

<personal info removed-kglad>

[kglad]

@marting19502800 

do you have a teams or enterprise subscription?

[marting19502800]

I'm not sure. It seems to be a teams subscription. Where could I figure it out? I tried "My Account" but there is no information about it.

[kglad]

do you have access to an admin console, https://helpx.adobe.com/enterprise/using/admin-console.html

[marting19502800]

Yes, but I've seen no information about our plan. I've checked an invoice and there's also no info. Where in the admin console can I find this information?

[kglad]

you are an owner and/or admin of a teams or enterprise subscription

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[kglad]

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

[marting19502800]

The button with the text “Billing problem” has now disappeared from my Dreamweaver. So I still think it is a problem with the license server.

[kglad]

hopefully, it won't return.  but if it does, use your console.