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Dubbele cc subscription

New Here ,
Dec 06, 2022 Dec 06, 2022

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Hi Adobe Support Community, 

Earlier this year my cc subscription was canceled becasue of yearly subscription I can get through my school. I forgot to buy a new cc subscription, so I quickly added my paypal to my adobe account. Resulting my subscription automatically changed to a monthly sub.

Now I realized that I still havent got back to my yearly subscription. So I bought a new yearly cc subscription through my student account. I was expecting to get a license code, so I could change the payment method. But instead it automatically added another cc subscription to my adobe account. 

 

Is there a way I can exchange my mothly subscription into my new year subscription? 

Or does anyone know another solution?

 

kind regards, Yente

TOPICS
How to , Licensing , Manage account , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

you should cancel the unwanted subscription.

 

to do that contact support* if that's a plan administered by you.  contact the plan's administrator if the admin is your school.

 

*
there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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you should cancel the unwanted subscription.

 

to do that contact support* if that's a plan administered by you.  contact the plan's administrator if the admin is your school.

 

*
there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Thank you for your help! my problem is solved. 

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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excellent!

 

(and thank you for the follow-up.)

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