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Duplicate charge

New Here ,
Jul 23, 2021 Jul 23, 2021

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Adobe is charging me twice for the subscription and there is no way to reverse it even though I have requested it repeatedly. Nor is it possible to cancel a plan, the only way is to cancel the credit card registered with Adobe

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Admin console , Enterprise , How to , Licensing

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LEGEND ,
Jul 24, 2021 Jul 24, 2021

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Do you have an enterprise plan, a teams plan, or a regular single user plan? (Different advice depending on your plan)

 

you say requests were made repeatedly. You mean Adobe refuses your request, or that they did not reply to an email, or something else?

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Community Expert ,
Jul 26, 2021 Jul 26, 2021

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Hi,

 

Since you have mentioned that your Card is getting duplicate charges for same Adobe Subscription, please contact Adobe Cancellation Team and ask them to Cancel the same. I am not sure if  Adobe ever asks users to Cancel the Credit card as they have access to provide end to end support and they have the option to Delete the duplicate Subscription from their end. 

 

You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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New Here ,
Aug 02, 2021 Aug 02, 2021

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Hi

 

I am from India, and manage an educational institute. I want to know the AEM licensing fees. Please guide. Thanks.

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