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Easy Question

New Here ,
Jun 22, 2020 Jun 22, 2020

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Easy question, I setup the accounts for our organization, a school, but I setup up the primary email to my personal email address and need to change it to our general email account so others recieve notifications as well. I signed in to the adobe account of the school but it does not give me the option to edit the primary email address. Do I have to set a secondary email, change the primary and then delete the secondary? Can I have the primary and secondary the same while I change this?

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2020 Jun 23, 2020

Hello,
Changing the primary email is only applicable to Adobe ID. If you have added yourself as Adobe ID you should get an option to change the email under update profile on adobe.com. If you have an Enterprise ID then the option will not be there. In this case, you have to remove your Enterprise ID on Adobe console and then add it again with the correct email address. Enterprise ID is owned by the organization so there is no option to make any change to the email on adobe.com.

 

Thanks,

Nikhil G

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hello,
Changing the primary email is only applicable to Adobe ID. If you have added yourself as Adobe ID you should get an option to change the email under update profile on adobe.com. If you have an Enterprise ID then the option will not be there. In this case, you have to remove your Enterprise ID on Adobe console and then add it again with the correct email address. Enterprise ID is owned by the organization so there is no option to make any change to the email on adobe.com.

 

Thanks,

Nikhil Gupta

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