Education for teams applications showing trial or buy in creative cloud

[james02145]

I have a few Mac's that are having issues with applications in creative cloud. I have the full creative cloud for teams license pushed out to these computers and the computer show in the list as being activated but when going into creative cloud the apps come up as trial or trying to get me to purchase them. Logging out of creative cloud, uninstalling and reinstalling the app, and re-serializing does not do anything. What will fix this problem?

[alisterblack]

Hi,

Are you using device licenses?

Please note that the Creative Cloud 2019 products released in October are named-user only and cannot be used with serial numbers or device licenses.

If you have deployed these products please reinstall the CC 2018 versions.

For further details please refer to https://helpx.adobe.com/creative-cloud/kb/creative-cloud-products-launch-as-a-trial-after-the-octobe...

[james02145]

So how do I migrate to named user licensing? The "migrate to named user licensing" part in your link just brings me to serial licensing info using the creative cloud packager which is what I already used to setup my device licenses. Also why would CC even allow me to update my products when my licensing style isn't even supported for these updates? Why is it becoming more and more difficult just to LICENSE the products we buy from Adobe? This is so incredibly frustrating and cumbersome.

[alisterblack · Accepted solution]

Hi,

Speak to your reseller or account manager about changing the license type you have.