Education VIC - license unexpectedly expired

[bbilander]

Hi All

I'm using Adobe DET software that is licensed via the Department of Education - see here:

https://fuse.education.vic.gov.au/pages/adobe

Yesterday, all of my apps, eg Acrobat DC, Photoshop, etc suddenly started to say that my license had expired and I needed to subscribe. I've now logged in using my personal account, only to be asked if I want a 7 day trial. 

Is there anything I can do to solve this problem, like force creative cloud to logout from all usernames? I am a high school teacher and have been using this software for over 1 year now. 

Thanks in advance!

[Just Shoot Me]

As this is being offered by your government it is them you should contact.

There was a 90 day, Something, free system for the BS Covid-19 stuff but AFAIK that has ended.

[Nancy OShea · Accepted solution]

Contact your school's IT dept. 

Maybe someone forgot to renew the contracts.

[Nancy OShea]

Meanwhile, check this help article.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html