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Education VIC - license unexpectedly expired

New Here ,
Jul 19, 2020 Jul 19, 2020

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Hi All

 

I'm using Adobe DET software that is licensed via the Department of Education - see here:

https://fuse.education.vic.gov.au/pages/adobe

 

Yesterday, all of my apps, eg Acrobat DC, Photoshop, etc suddenly started to say that my license had expired and I needed to subscribe. I've now logged in using my personal account, only to be asked if I want a 7 day trial. 

 

Is there anything I can do to solve this problem, like force creative cloud to logout from all usernames? I am a high school teacher and have been using this software for over 1 year now. 

 

Thanks in advance!

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correct answers 1 Correct answer

Community Expert , Jul 19, 2020 Jul 19, 2020

Contact your school's IT dept. 

Maybe someone forgot to renew the contracts.

 

 

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LEGEND ,
Jul 19, 2020 Jul 19, 2020

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As this is being offered by your government it is them you should contact.

 

There was a 90 day, Something, free system for the BS Covid-19 stuff but AFAIK that has ended.

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Community Expert ,
Jul 19, 2020 Jul 19, 2020

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Contact your school's IT dept. 

Maybe someone forgot to renew the contracts.

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jul 19, 2020 Jul 19, 2020

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Meanwhile, check this help article.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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