Enhanced Security, Trusted Host name format?

[Guest]

Please help explain if Acrobat requires specific format for trusted web or server hosts, or if there is some other reason why Acrobat may be blocking access to our internal web server.

Our internal network uses a sharepoint server in the format of "http://hostname/"; no "www" and no dots.

File system access is also available as "\\hostname\"

Acrobat is blocking all web and file links to the server. I keep getting Security Block messages that say Acrobat does not allow connection to "hostname"

Tried adding host to the Privileged Locations as "http://hostname/", but Acrobat switched it to "hostname/"

Tried adding folder path as "\\hostname\" but this didn't work either.

I also checked my Windows OS security zones. "http://hostname" is listed as a trusted site. There are no restricted sites.

[EnterpriseHelp]

Hi,

Can't help without product and version info. Is Reader also in play?

Adhere to the App Security Guide information (http://www.adobe.com/go/learn_acr_appsecurity_en)  Look up when * was supported.

Also, what Win security zones have you tried. Try adding the host to the Local Intranet Zone.

Ben

[Guest]

Affected software versions are Acrobat X Pro and Reader 9.4

Tried using wildcard in Privileged Locations but kept getting an invalid URL error for entries such as http://hostname/*, *hostname*, */hostname/*, *\\hostname\*, and *\hostname\*.

The Local Intranet security zone is locked by our sysadmin and doesn't have any sites listed, but it is set to include all local intranet sites and all netowrk paths. Our web server is listed in the Trusted Sites zone as http://hostname

[EnterpriseHelp]

The following is the doc on this. If it doesn't work, report back.

Ben

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10.x products support the use of wildcard matching of subdomain  components for trusted host URLs. For example, for a basic URL of  a.b.c.adobe.com, you can wildcard on all of a, b, or c. It is required  that at least the first subdomain is specified (adobe in this case).  So  *.corp.adobe.com or lcforms.*.adobe.com works, but  *forms.corp.adobe.com or lcforms.corp.*.com will not.

[Guest]

Thank you for the followup.

Looks like there may be a conflict with our internal host server name because

there are no subdomain prefixes or suffixes. Our host server's name is a

single word in the form of //hostname/, without any dot prefix or suffix;

i.e., no dot or prefix before the domain name, no .com, no .org.

I do not see any sample like ours in the documentation.