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Enterprise Admin Console Issue

New Here ,
Jan 10, 2021 Jan 10, 2021

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Hi, We previously had some licenses through an enterprise account (it@xxxxxx.com.au).  I would like to discuss how to start using this account again and the best way to roll some individual licenses up into that account.  When I go to help logged in on that account it says that someone has been designated admin access, so I click on the admin console link and it errors.  From some playing around is it possible that account is no longer enterprise as there are no paid licenses attached?  

 

Is there someone in sales, or support, that I can talk to please about the best move forward?

 

Thank you,

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Admin console , Licensing , Manage account

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correct answers 1 Correct answer

Adobe Employee , Jan 11, 2021 Jan 11, 2021

Hi there, 

 

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html 

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html 

 

Hope this helps. 

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Hi there, 

 

You can contact the sales team by requesting a consultation via this link: https://www.adobe.com/products/request-consultation/creative-cloud.html 

Or, you may contact support by clicking o the chat icon on the bottom right corner of this page: https://helpx.adobe.com/contact.html 

 

Hope this helps. 

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Thank you very much Bani.  I will try Support first and get the console sorted and then move onto sales 🙂

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