Enterprise Deployment and Update woes

[HIMSS_JustinC]

Hello,

      Currently I have a deployment of Acrobat X (10.1.12) setup in my environment. I have used the Adobe Customization Tool for version X and created the transform with my product key, the acceptance of the EULA and suppressed installation. I am deploying this application via MDT 2013. The issue I am having is that on all (roughly 10) computers that my new install has been used on, they are getting failed updates with error 1706.

The location that the updater is trying to reference (for the AcroPro.msi) is a locked down location that employees don't have access to. \\Server\DeploymentShare\Applications\AdobeAcrobatX .

My "quiet install" command is as follows:

"msiexec /i AcroPro.msi TRANSFORMS=HIMSS_Acrobat_Silent.mst /quiet" (without the quotes of course)

What have I done wrong? Any help is GREATLY appreciated. Thanks!

[Guest]

If the machines don't have access to the installation location referenced in the MST file then that is the problem.

[HIMSS_JustinC]

This is correct, however not the solution to my problem. The computers have access, but I'm pretty sure there is a way to tell the updater that the installer AcroPro.msi is located in a local directory rather than a network directory.

USERS do NOT have access to the deployment share here in my organization.

If there isn't an easy fix for this, I will just disable the updates going forward so that I can control them anyway. Thanks!

[Guest]

OK,  now you have hit on the issue.  You need to use the Adobe Customization Wizard when you build your deployment package to name another server in the Server Locations panel.

[HIMSS_JustinC]

Ok, so it's impossible to deploy Acrobat X or Acrobat XI without having to use a server for the AcroPro.msi location? I searched for the AcroPro.msi (on my local computer) which is what the updater is looking for and I don't see it on my computer which has the referenced Adobe Acrobat X install on it.

[Guest]

Normally Acrobat/Reader will cache the installer locally on the installed system.  Did you by chance disable caching?

[HIMSS_JustinC]

Not that I know of. I only made basic changes to the msi using the transform. Input of the License Key, acceptance of EULA, suppress display. I left everything else as default.

[Guest]

So your deployment does not place the installer cached files in this location?

C:\Program Files (x86)\Adobe\Acrobat 10.0\Setup Files\{AC76BA86-1033-F400-7760-000000000005}\

[HIMSS_JustinC]

That folder exists but I could not locate an AcroPro.msi in it and at the same time, the update prompt that hits my users, automatically suggests my deployment share on the server when it asks for the location of the AcroPro.msi.

[HIMSS_JustinC]

The only file that is in there is Enterprise.mnt.