Enterprise ID login error

New Here ,
Apr 11, 2015 Apr 11, 2015

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I was told I could access Creative Cloud using my corporate email address. However, it seems I goofed and logged in using the regular sign in form instead of choose "Sign in with an Enterprise ID." Now, when I try to log in using that option, it redirects me or says it doesn't recognize the ID or password. How can I correct this? I've already deleted the OOBE file.

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2015 Apr 13, 2015
Hi janice,In order to use Adobe enterprise ID, you would require an access to Adobe enterprise dashboard. Once you get access to dashboard, you can claim your domain as enterprise ID.You may visit the article below for more info.https://helpx.adobe.com/enterprise/help/identity.htmlThanks, Ashish

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Adobe Community Professional ,
Apr 11, 2015 Apr 11, 2015

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New Here ,
Apr 11, 2015 Apr 11, 2015

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Looks like my question has been moved. I've tried Support Chat, but they are NO HELP.

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Adobe Community Professional ,
Apr 11, 2015 Apr 11, 2015

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did you get through to adobe support (via chat)?

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Adobe Employee ,
Apr 13, 2015 Apr 13, 2015

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Hi janice,

In order to use Adobe enterprise ID, you would require an access to Adobe enterprise dashboard. Once you get access to dashboard, you can claim your domain as enterprise ID.

You may visit the article below for more info.

https://helpx.adobe.com/enterprise/help/identity.html

Thanks,
Ashish

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New Here ,
Nov 13, 2018 Nov 13, 2018

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when i go to put in my enterprise id, it lets me put in my user and password, but when i go to click: "sign in to enterprise ID", or click anywhere else on the screen, it redirects me to the regular adobe ID  login. also the only way that i can both get user and pass is by doing pass first

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Community Beginner ,
Dec 26, 2018 Dec 26, 2018

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I also have this problem. It just started in the past few months - before that, I was able to use the Enterprise ID button -- but no more. Can anyone help?

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