enterprise license key

[bakhitaf43795759]

I purchased a creative cloud student package about half year ago, everything worked well. Yet when i lock in to the account recently, the product list did not show that i bought the package and lost the enterprise license key. I could only download trials. What happend and what should i do?

Thank You

[alisterblack · Accepted solution]

Hi, It sounds like you have logged on to the Creative Cloud Desktop Application and are seeing trial versions. Please try the following steps in order.

1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in. 
2. Sign out and sign back in to the software by going to Help>Sign Out
3. Make sure you are connected to the internet
4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

• Close the Creative Cloud application.
• Navigate to the OOBE folder.
  Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
  Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
• Delete the opm.db file.
• Launch Creative Cloud.