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Enterprise User Library Disappeared

New Here ,
Jan 13, 2023 Jan 13, 2023

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One of our enterprise account members had a library completely disappear. Just the one library, though. They have others still intact. The missing library is gone from the desktop apps, as well as on assets.adobe.com. It is not in the online trash either. I have a link to the library, but it just errors out "Asset not found". Can the library be recovered?

 

SCR-20230113-l36-2.png

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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they should try a different browser and/or clear their adobe.com cookies and retry with the same browser.

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New Here ,
Jan 17, 2023 Jan 17, 2023

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We've cleared cache/cookies and tried multiple browsers. Same result.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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did you check the deleted folder?

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Yes, it was not in the deleted folder

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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i can't think of anything else to do but wait a day or so.  if no one deleted the library and then deleted from the deleted folder, the files most likely are still there, but for some reason you're not seeing them.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Was it a shared library? The owner may have deleted the share.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 17, 2023 Jan 17, 2023

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It was a shared library, but this user is the owner.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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That's not good. Somehow, someone killed the link…

 

@iCharles or Adobe support may have an answer.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 17, 2023 Jan 17, 2023

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@Logan2637775654db Could you please check if any other members in his team to whom that library was shared are able to access it or might have copied it locally?

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