• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Erro ao tentar Instalar o Adobe Creative Cloud

New Here ,
Jul 02, 2020 Jul 02, 2020

Copy link to clipboard

Copied

Suporte

Toda vez que tento instalar o pacote Adobe Creative Cloud que baixo o pacote tipo para dispositivo compartilhado, ocorre um erro no inicio da instalação e desinstala o que já tinha iniciado o processo.

Estou tentando instalar o pacote no SO - Windows 10

Ja baixei 6 pacotes e testei todos pois pensei que o pacote estava com algum problema.

Alguem pode me ajudar?

Erro Creative Cloud.jpg

 

TOPICS
Troubleshooting

Views

176

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 05, 2020 Jul 05, 2020

Hello,

You can check the fatal error codes in the PDApp log and use the below link to find the cause of the issue: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#errorP1

 

Kindly attach the logs here if you are unable to find any details.

Votes

Translate

Translate
Adobe Employee ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

LATEST

Hello,

You can check the fatal error codes in the PDApp log and use the below link to find the cause of the issue: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#errorP1

 

Kindly attach the logs here if you are unable to find any details.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines