error 103:103

[MichelBr]

Hi there,

We have installed Acrobat Reader DC v. 2017 2017.012.20093 on WIn2k8 R2 servers. Many users who are connecting the server with remote desktop/Citrix Xenapp get the 103:103 error when launching Acrobat Reader. All the internet is talking about blanking the "Enable Protected Mode at startup" setting in the 'Security (Enhanced)' panel. The fact is that when doing that, it's not possible to launch Acrobat Reader anymore.

The same happens with newest DC version.

Any idea about that?

Many thanks!

[MichelBr · Accepted solution]

Hi,

After a long research, it appears  that another software was making all the problem. Imprivata was the reason of the issue. If you have the same kind of environment, you can fix the issue as follows:

For 64 bit Operating Systems do the following:

In the registry, Add the HookInit key as below:

"HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SSOProvider\ISXAgent\HookInit"

Under HookInit, create the REG_SZ  AcroRd32.exe

For 32 bit Operating Systems (x86) do the following:

In the registry, Add the HookInit key as below:

"HKEY_LOCAL_MACHINE\SOFTWARE\SSOProvider\ISXAgent\HookInit"

Under HookInit, create the REG_SZ  AcroRd32.exe

That's it!!