Error 1603 with Acrobat installer created by Creative Cloud Packager

Report · Aug 10, 2018

Hi

i have a issue with a installer created by Creative Cloud Packager (CCP).

After launch the MSI created by CCP, at the end of the log I have

MSI (c) (D4:74) [11:54:52:766]: Product: CC Acrobat DC (X64) -- Installation operation failed.

MSI (c) (D4:74) [11:54:52:766]: Windows Installer a installé le produit. Nom du produit : CC Acrobat DC (X64). Version du produit : 1.0.0000. Langue du produit : 1033. Fabricant : Adobe Systems Incorporated. Réussite de l’installation ou état d’erreur : 1603.

2. When i execute the setup create by CCP, i have

08/10/18 12:12:58:809 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Build Version - 1.13.0.59

08/10/18 12:12:58:810 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Logging Level verbosity Set to 4

08/10/18 12:12:58:840 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Successfully fetched the optionXML content from MSI database ...

08/10/18 12:12:58:862 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

08/10/18 12:12:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The install language for Acrobat (APRO18.0) from the fallback map (fr_FR)

08/10/18 12:12:58:865 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Bootstrapper launch location is :: C:\temp\Adobe\CC Acrobat DC (X64)\Build\ASU\Set-up.dat

08/10/18 12:12:58:976 | [INFO] | | ASU | OPM | OPM | | | 11944 | Build Version - 10.0.0.99

08/10/18 12:12:58:976 | [INFO] | | ASU | OPM | OPM | | | 11944 | Logging Level verbosity Set to 4

08/10/18 12:12:58:978 | [INFO] | | ASU | OPM | OPM | | | 11944 | Schema version and schema compatibility version are same or greater than current

08/10/18 12:12:59:063 | [INFO] | | ASU | OPM | OPM | | | 11944 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

08/10/18 12:12:59:063 | [INFO] | | ASU | OPM | OPM | | | 11944 | No Record found for the input fields in opm_getValueForKey

08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Build Version - 1.13.0.59

08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Logging Level verbosity Set to 4

08/10/18 12:13:01:697 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The return code from the Bootstrapper Process is (0).

08/10/18 12:13:07:838 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 11204 | Process creation completed.

08/10/18 12:13:07:838 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | The return code from the Adobe Installer Process is (19).Stopping the installation process.

08/10/18 12:13:07:838 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 11204 | Failed in Acrobat (C:\temp\Adobe\CC Acrobat DC (X64)\Build\Setup\APRO18.0) deployment (3211311).Stopping the installation process.

Before executed the installer, i have clean all temp folder, close all process Adobe, Internet Browser and MS Office, and use the AdobeCreativeCloudCleanerTool

But the result is same.

When i execute the setup.exe in CC Acrobat DC (X64)\Build\Setup\APRO18.0\Adobe Acrobat i don't have issue but i can't use this setup for deploy with SCCM

For information, with other product created by CCP (Photoshop, After Effects, FireWorks, etc..) the package work correctly.

Can you help please ?

if you need i can send the full MSI log (5.6Mo)

Thanks you

Report · Aug 10, 2018

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Report · Aug 16, 2018

i forget to say, i trying installer on Windows 7 SP1 x86/x64

Report · Sep 04, 2018

Nobody has an idea about solving the issue ?

Report · Sep 04, 2018

There are some suggestions in the Admin Guide: Troubleshooting and Support — Enterprise Administration Guide

Report · Sep 05, 2018

Set this registry entry up for verbose MSI logging:

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

Get the log, read the log, and find the item causing your install failure or post it in the forum.

Report · Sep 06, 2018

Hi

you can find my install log (5.6Mo) here : https://mega.nz/#!CNxxABiR!ED0JV3qdZoijVyKrUAls0jyWEtL0Z4AWxELSPjErOPQ

It's first install on computer and all Office product are closed

Best regards

Report · Sep 06, 2018

That log was for the CCP's MSI created file. While it does give output it's not the output that I expected or really wanted. [Edit] I was expecting the MSI log for AcroPro.msi's log and not the CCP's created MSI file.

I have a suggestion that you are free to use or not use. This is definitely a workaround suggestion but try going into the Acrobat folder and finding the files that look similar to this:

Use the command line for Setup.exe syntax:

Setup.exe /sl "[LangCode]" /sALL

Report · Sep 07, 2018

Hi

With this setup, installation work fine. But i have only Creative Cloud Ent Serial Key.

i can't use this Setup for deploy Acrobat Pro 18.

When i use the command line with elevated privileges " Setup.exe /sl "[LangCode]" /sALL" with CCP's Setup i have this message " setup must be launched with elevated privileges "

Best Regards

Report · Sep 07, 2018

A few things:

- Can you post the registry hives dump of “HKEY_LOCAL_MACHINE\SOFTWARE\Adobe” & “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe” locations from the machine where it is failing.

Regarding the install....

The Setup.exe syntax was for the Acrobat Setup.exe NOT the CCP Setup.exe. So go to the Adobe Acrobat folder that is in the CCP package and run the Setup.exe line like this:

Setup.exe /sl "1033" /sALL

Then after the Acrobat install completes run the CCP Setup.exe with this command line:

setup.exe --silent --ADOBEINSTALLDIR="C:\Program Files (x86\)" --INSTALLLANGUAGE=en_US

This should install and provision the Acrobat as well.

If you do not have Admin privileges on the machine, then you will need to get that or have someone who does have Admin privileges on the machine to run the lines above.