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Error 205 when installing Adobe Creative Cloud applications through my University's membership

Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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I have been paying for my subscription for years now and I still cannot install the app on one of my computers cause I get error 205.

I have done everything possible including:

1. disabling antivirus and firewalls

2. deleting all instances of the installer including everywhere on the drives and windows registery

3. using Adobe's own cleaner tool

4. using microsoft forced uninstaller

.....

 

Nothing works.

Sad that Adobe doesn't care enough to fix this issue.  I'm not the only one looking for an offline installer due to issues with CreativeCloud's installer.

 

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correct answers 1 Correct answer

Community Expert , Dec 03, 2022 Dec 03, 2022

@Pourya26166217ghjw 

 

you have an enterprise/teams subscription.  so, your support is available via the plan's administrator.  contact that person.

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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that's a licensing error, not a connection error:

 

https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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No it’s not.
I have 2 licenses. I’m only using one.

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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I know which one you are talking about. 

that is not my case. Cause there was never a creative cloud on this computer to "log out and then log into". 
or to open any app. 

from day 1, it never allowed me to install creativecloud on this PC. 
it crashed during the first time in the middle of installing and since then, it gives me that error

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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check if your computer meets cc install specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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Well, I'd assume a 5950X with a RTX3080, 64G of ram, and 2Tb of nvme free space should be sufficient.

I'll try to post a screenshot of what I see

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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Screenshot 2022-12-03 163757.png

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Community Beginner ,
Dec 03, 2022 Dec 03, 2022

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And no, my internet is now slow.  I have a 1Gbps connection and my average download speed is 40 MB/s

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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@Pourya26166217ghjw 

 

you have an enterprise/teams subscription.  so, your support is available via the plan's administrator.  contact that person.

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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See if Adobe Customer Service can remotely connect and fix it  (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi Pourya,

 

As mentioned by @kglad, you need to contact the Creative Cloud or IT admin at your college to get this resolved. 

To know how to reach them, please see: https://helpx.adobe.com/enterprise/kb/contact-administrator.html 

 

Hope this helps. Let us know if you still need help.

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