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error 9e2f157c-3a82-4bba-afbd-f65c743063ed

New Here ,
Feb 01, 2021 Feb 01, 2021

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I'm administartor of adboe and our school have 500 License.

But one student cannot login.

When he typing his password this error comes out.

9e2f157c-3a82-4bba-afbd-f65c743063ed

I googled it, but I don't know why it happen.

Thanks.

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Community Expert ,
Feb 02, 2021 Feb 02, 2021

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<moved from download&install>

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hello, 

Please confirm if the user is getting this error when signing in to the web account or to the application.

If it is a web account then I would recommend changing the browser or test it on a different machine. A screenshot would be helpful.

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