Everyday it is some fresh nightmare working with your licensing and products

[zoomer1066]

Every single time I go into the Admin site there is something new. Today, I had just been in and was managing users. Not that you can ever delete a license and then minutes later instead of showing Product license now they all say User.

Also I spent an hour with a user trying to install Acrobat and no matter what we did it kept asking her to buy a trial. This was after deleting all Adobe products including creative cloud.

I AM SICK OF ADOBE and your lousy chat bots and crappy customer service

[Gurdeep.Singh]

Hi @zoomer1066 

We apologize for your experience with Adobe.

Can you please raise a support case with us so we can investigate the issue.

If you are teams / Enteprise customer, please login to your Adobe admin console and raise a support case, You can also contact Adobe by following the link below

https://helpx.adobe.com/contact.html

[stpfhm]

Hello Gurdeep.Singh,

we are currently having the same problem. User was assigned an InDesign license, currently we have about 11 licenses. But keeps asking to buy a trial version. Creative Cloud was uninstalled and installed. Unfortunately didn't bring anything.

[Gurdeep.Singh · Accepted solution]

Hello @stpfhm 

Thank you for posting your query.

We would need more information to investigate the issue.( Like contract details, Identity type )

Can you please raise a support case with us so we can investigate the issue.

If you are teams / Enteprise customer, please login to your Adobe admin console and raise a support case, You can also contact Adobe by following the link below

https://helpx.adobe.com/contact.html