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Everything is deleted after being to late to pay

New Here ,
Mar 20, 2022 Mar 20, 2022

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Hi,

 

We are a bit to late to pay adobe so they decided to delete the account and everything that comes with it,

all my presets, actions, cloud files..

 

We had to make a new account and install everything again.

 

But can I still retrieve my files?

 

Greetings

 

Maarten

TOPICS
How to , Licensing , Manage account , Services and storage , Teams

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LEGEND ,
Mar 20, 2022 Mar 20, 2022

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Why did you make a new account? Of course it won't have access to the things in your old account. Adobe keep the files in your old account for a while, but will eventually delete anything over the free limit. You are left with a free plan on the old account. Why do you say Adobe deleted it?

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