ExceptionDeployer, Acrobat install fails (1603)

[martbasi]

Hi,

My first time experimenting with CCP, under Windows 7 x64, I made a package that includes all x64 Creative Cloud products and am now testing install. I read the Exceptions instructions pretty carefully and hopefully am doing this in a valid way.

From a "Run as administrator" command prompt, I'm running the command ExceptionDeployer.exe --workflow=install --mode=pre --installLanguage=en_US

It fails with Return Code 2 in CMD ... when I check the log file, it appears to launch ok (no messages about privileges), but then gives:

4/19/2013 16:08:51 [INFO] ExceptionDeployer - The process return code is (1603).

4/19/2013 16:08:51 [ERROR] ExceptionDeployer - Exception deployment failed for payload (AcrobatProfessional11.0-mul)

Anyone have a thought what might be the prob, or what I could try next?

Could I just have a bad Acrobat installer package for some random reason?

Perhaps I'll try making a new CCP package with only Acrobat and see what happens.

[SachinPorwal]

Hi,

Yes, the log details indicates that the ExceptionDeployer was launched with required elevation & appropriate parameters. It looks like the Acrobat MSI has failed to install properly, the most common issue may be some conflicting process running (Microsoft Office apps, Browsers, etc ...) or system reboot pending. Could you please close all running applications & retry once? If this does not help, please find the latest msi install logs @"%windir%\Temp" directory & send it across.

Thanks,

Sachin | AAMEE-CCP | Adobe Systems

[martbasi]

oops - I believe I found the problem, it's between the keyboard and the chair.

I created a package that would install to D:\Program Files\ ... but tested it on a machine with a different disk configuration, C: only, no D: at all.

jftr, the msi log was actually in %USERPROFILE%\AppData\Local\Temp and gave the following message...

Error 1324. The path Program Files or the volume is invalid. Please enter it again.

Thx for the heads-up that this log existed!