Expired subscription

[Valentino5E06]

Hello,

We have a subscription issu with Acrobat Pro DC, the user´s get a error message that the license has expired but the subscription period is active. What could be the issu?

Thanks in advance,

Valentino 

[SuJoshi]

Kindly confirm if you are using serial number license or the named user license.

[Valentino5E06]

We are using named user license.

[beverleys10486166]

Did they get back to you? We are having same issue

[williamb10641358]

We have been are having the same issue since yesterday.  Users were kicked out of Adobe and forced to reset passwords.  Now they are getting the subscription expired message and unable to use Adobe DC.  All licenses are applied and active. I suspect that Adobe's authentication services are experiencing some kind of issue but have been unable to find anything related.

[Max5FC9]

Same issue this morning for multiple employees for our org.

[robs97967272]

We had this issue this morning. You'll need to advise users to log out of Creative Cloud entirely (not just the individual apps) and then log back on and choose the business profile. That should solve it, at least it did for us.

[Max5FC9]

We use the install of Adobe DC without Creative cloud installed. I really do not want to install CC if  I dont have to.

[beverleys10486166]

We are having login issue and expired issue. We remov adobe from their account and add it back in that's been the trick for the expired issue

[Sonam Monga]

Hi Valentino5E06,

If you are still geting a license expired error, kindly follow the steps given in the following doc:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

Hope this helps.

Regards,

Sonam

[Max5FC9]

I've tried all of the solutions and none of them have solved my issue. The problem is the user is still only able to choose their "Personal" account rather than the business, so when they login it does not show them having a licence. They never get the option to choose Business account. I had one user that was able to select the "Business" account and everything worked fine.

[Vikrant R]

Not seeing the option to choose between personal and business profiles could be because the Business profile isn't setup or may be incomplete .

Users receive an email letting them know about this change. Could you check if they've accepted the invite or clicked the "Get started" link on that email to complete their profiles.