Extreme Terrible Customer Service!!

[Andrew25119155ydv3]

I've been trying to renew our organizations VIP account licenses for months via Adobe.

Account Manager is non-existent, support personal on the phone are useless, getting tickets escalated still doesn't get a callback or even email reply!  Extremely fustrating! 

Our organization is completely locked out of all adobe products and cannot do any work.

No one from Adobe is able to assist.......it is literally a complete joke!  Keep getting the same response......"Only account manager can renew products"........which the account manager and supervisor never reply!!!

What are my other options?

[kglad]

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

if that fails, we can flag an adobe employee here to help.

[Andrew25119155ydv3]

I did that at least 6 times!  No response!

[kglad]

@SuJoshi, can you help @Andrew25119155ydv3 ?

[SuJoshi]

Hi @Andrew25119155ydv3 

My sincere apologies for the inconvenience. Kindly help me with the requested details I have pinged in the personal message so I can share them with the concerned team.

[SuJoshi · Accepted solution]

Hi, @Andrew25119155ydv3. I have shared your details with the concerned team, who will assist you with the renewal. Please feel free to contact me if you still need assistance.

[andrewk48370846]

Hi there, still not a single person has reached out!!!

[kglad]

@SuJoshi ...

[SuJoshi]

@andrewk48370846 I sent a personal message a couple of days back requested for some details but never heard from you. We have very few details about your contract that I have shared with the concerned team. They will reach out to you as soon as possible and will assist you with the renewal. 

[andrewk48370846]

No you did not.  I've checked my PM's and my emails.  Never received a single message from you or anyone at Adobe.

Pretty sad how disorganized this company is!

[SuJoshi]

@andrewk48370846 The personal message was sent to your Andrew25119155ydv3 profile through Forums only, not to your email or on your phone number.