I've been trying to renew our organizations VIP account licenses for months via Adobe.
Account Manager is non-existent, support personal on the phone are useless, getting tickets escalated still doesn't get a callback or even email reply! Extremely fustrating!
Our organization is completely locked out of all adobe products and cannot do any work.
No one from Adobe is able to assist.......it is literally a complete joke! Keep getting the same response......"Only account manager can renew products"........which the account manager and supervisor never reply!!!
What are my other options?
open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html
if that fails, we can flag an adobe employee here to help.
I did that at least 6 times! No response!
Hi there, still not a single person has reached out!!!
@andrewk48370846 I sent a personal message a couple of days back requested for some details but never heard from you. We have very few details about your contract that I have shared with the concerned team. They will reach out to you as soon as possible and will assist you with the renewal.
No you did not. I've checked my PM's and my emails. Never received a single message from you or anyone at Adobe.
Pretty sad how disorganized this company is!