• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

failed to deploy and installed adobe acrobat cc22

New Here ,
Feb 11, 2023 Feb 11, 2023

Copy link to clipboard

Copied

I recently deployed Adobe Acrobat 22 on top of multiple computers that had Adobe Acrobat XI Pro installed. Some of the deployments were successful, but others failed. For the failed installations, I attempted to resolve the issue by first uninstalling the old version of Acrobat and then running the setup.exe file to install the new version. However, this resulted in an error that stated "no instance was found." Can you inform me of the default location of the installation log and whether it's possible to specify a command to save the log in a specific location using the setup.exe file?

Views

288

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 11, 2023 Feb 11, 2023

Copy link to clipboard

Copied

"I manually ran the MSI installer, however, only the 'Create Cloud App' was installed and not Adobe Acrobat 22. I also gathered the log file."

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 11, 2023 Feb 11, 2023

Copy link to clipboard

Copied

LATEST

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

 

<moved from download and install >

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines