failed to deploy and installed adobe acrobat cc22

[andy27574299puj5]

I recently deployed Adobe Acrobat 22 on top of multiple computers that had Adobe Acrobat XI Pro installed. Some of the deployments were successful, but others failed. For the failed installations, I attempted to resolve the issue by first uninstalling the old version of Acrobat and then running the setup.exe file to install the new version. However, this resulted in an error that stated "no instance was found." Can you inform me of the default location of the installation log and whether it's possible to specify a command to save the log in a specific location using the setup.exe file?

[andy27574299puj5]

"I manually ran the MSI installer, however, only the 'Create Cloud App' was installed and not Adobe Acrobat 22. I also gathered the log file."

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

<moved from download and install >