Federal government - cannot get CC packager to work!

[carmenj65249822]

‌I work for DHS and cannot get the CC packager to go all the way through, without an oops! something went wrong. We whitelisted all of the URLs. Can anyone help?

Anne R.

CBP

[Ned Murphy]

Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

[Jeffrey_A_Wright]

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

[Sumit Singh]

Hi Carmen,

Please try to perform the following steps.

Rename the OPM.db file

   1. Navigate to the OOBE folder.

    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE

   2. Delete the opm.db file.

   3.Launch the Creative Cloud Packager.

Hope this helps.

Regards,

Sumit Singh

[anthonyr34737302 · Accepted solution]

This fixed my issue:

The latest update to the creative packager will not recognize Windows proxy settings correctly.

it will not resolve the proxy from the IE  AutoConfguration script file.

Check your proxy settings in IE

.........Connections --> Lan Settings  tab

I had to manually input the proxy, make sure the AutoDetect and USE Automatic script are UNCHECKED

Select Manual and put in your proxy.

I need to keep it setup this way while I build my package