Files are not syncing between shared library

Report · Dec 09, 2021

My team has a shared Creative Cloud library, where we're storing a number of files for everyone to access. When I created the library and shared it, everyone invited can see the files, no problem. But when someone else uploads a file to the library, only they can see it.

The file seems to upload ok, I've checked with my company's IT and they say the files upload successfully, and the person who uploaded it can see it in the library with all the other files. Is there a step missing to allow the other users of the library to see it?

I've checked a few times and everyone can see files I upload instantly, but it's not working the other way.

Report · Dec 09, 2021

Hi Sam,

We were unable to replicate the issue at our end. Could you please check and confirm if

All users have the "Can edit" permissions to the library
AND have accepted the invitation to collaborate.
Are uploading the file into the correct Library. And are not uploading the files into another Library or Files.
For ex, in Creative Cloud Desktop app, they'll need to navigate to Files > Your Libraries > [the shared library] and then add an asset.

Let us know if any of these steps are missing or if this helps.
If it still doesn't work then please share the log files with us using the log collector tool:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Share the name of the file created after using the log collector tool with us.