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Files Randomly Being Sent to the Recycle Bin

New Here ,
Dec 03, 2020 Dec 03, 2020

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Hi,

 

My files on CC are randomly being sent to the recycle bin from my CC folders. We have 2 users currently and neither of us has deleted any of the files, but for some reason they keep getting placed (and having to be restored) in my recycle bin.

 

I've seen other users struggling with this in the past, does anyone know what causes this?

 

Thanks,

 

Richard

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Adobe Employee , Dec 03, 2020 Dec 03, 2020

Richard, I would recommend you begin by contacting your organization's Creative Cloud for Team admin.  If you are the admin and need assistance then please see https://helpx.adobe.com/creative-cloud/faq/teams.html for information on how you can access the support provided with your organization's purchase of Creative Cloud for Teams.

 

I will also move this public discussion to the Enterprise & Teams forums. This is the only public discussion forum designed to discuss these types of memberships.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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I've uploaded a log file as well -

AdobeLogs_20201203_022710_718-win.zip

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Richard, I would recommend you begin by contacting your organization's Creative Cloud for Team admin.  If you are the admin and need assistance then please see https://helpx.adobe.com/creative-cloud/faq/teams.html for information on how you can access the support provided with your organization's purchase of Creative Cloud for Teams.

 

I will also move this public discussion to the Enterprise & Teams forums. This is the only public discussion forum designed to discuss these types of memberships.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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We are facing the same issues. We have a team of 5 ppl and most of use have files in our trash that we did not deleted

 

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