For Adobe to reach out to JAMF support to address issues with their flat packages

[defaultdjjk5287939f]

Hello Ideas Central,

Late April 2024 Adobe added the functionality to create flat packages within the Adobe Admin Console. This allows their software installers to be compatible with macOS Sequoia.

At my institution, we use JAMF as our MDM management platform for Apple devices. I've experienced considerable issues with the vendor provided PKGs and when uploading to JAMF, they trigger 'Upload Failed' messaging.

It appears JAMF cloud spends 10 minutes or so ratifying the installer before rejecting the vendor PKG. It's not related to signing or notorisation because our home baked PKGs we upload aren't affected by this bug.

As part of an Adobe support case E-001562156, I've discussed with Vatika and she advises there have been issues reported to Adobe - "It's a known issue".

Hard to imagine that 1 year later, Adobe haven't reached out to JAMF to offer some insight into their packaging methods, learn why their PKGs may cause problems, and make adjustments.

Please contact support@jamf.com
Feel free to reference - Case CS1341240 where I have provided more information

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[defaultdjjk5287939f]

I don't think I had a great deal of choice as to where the post went.

Thanks for guidance. I do feel a touch fobbed off in the interest of closing a support ticket. I should've requested the above occurred and closed the ticket afterwards. "A known issue" is not a valid response.