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Fraudulent Transaction Support

New Here ,
Jan 27, 2024 Jan 27, 2024

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To whom this may concern,


I would like a refund from multiple unauthorised fraudulent transactions on my card of a total sum of £400. For a subscription product which has been wrongly authorised. 

I have never used your product before and I am failing to understand how all these transactions came about at one time.

I am in desperate need of my money to be returned to my account due to financial difficulties and dependents.

Tashinga Mtisi
 
TOPICS
Licensing , Manage account , Troubleshooting

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correct answers 1 Correct answer

Community Expert , Jan 30, 2024 Jan 30, 2024

@tashinga35070491c1g1 This is a public user-to-user forum. Please contact Adobe Customer Care for assistance with this matter.

Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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@tashinga35070491c1g1 This is a public user-to-user forum. Please contact Adobe Customer Care for assistance with this matter.

Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Thank you very much, for the assistance and resolution!!

When can I expect the refund amount back into the bank account that the
transaction was taken from? Do you need any further details from my self?

Tashinga Mtisi

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Community Expert ,
Feb 06, 2024 Feb 06, 2024

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@tashinga35070491c1g1 again - only customer care can assist and give you details - we have no access or authority to comment on your account.

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