This past weekend, I used GPO + MST to remotely install Adobe Acrobat 8 Pro on several workstations. This was my first time to use this process in a production environment. For the most part, the installations were a success. However, I had one workstation that did not install Acrobat 8 Pro when the other workstations did. After restarting the workstation a couple of times, it began the installation. The installation completed after an inordinate amount of time (about 2 hours vs. 20 minutes for our other workstations). However, due to printing issues with Acrobat 8 and this workstation (plus the impending need for a large print session with this workstation), I decided to uninstall Acrobat 8 Pro and reinstall the Adobe Acrobat 6 Pro that was installed.
I removed the workstation from the GPO and restarted it multiple times, but the workstation would never start the automatic software uninstallation. I'm guessing this is because the workstation was not updating its policies correctly. So, I attempted to manually uninstall Adobe Acrobat 8 Pro from this workstation. The uninstallation works for a while until it returns an error. The Adobe Acrobat 8 Pro entry remains in the "Add Remove Programs" area, but all running files appear to be gone. When I tried to install Adobe Acrobat 6 Pro, the installer halted with a message that there was already a newer version of Adobe Acrobat installed. So, for the time being, I have installed Adobe Acrobat Reader 6 so the user can view and print PDFs but would like to get things straightened out sometime soon so we can go to Adobe Acrobat 6 Pro until I get the envelope printing issue resolved.
What is my best course of action at this point? Should I try a hand installation of Adobe Acrobat 8 Pro, then uninstall it and see if that clears everything out? Is there a removal utility? Or am I missing something else entirely?
Thanks for any help.
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