• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Getting an Access Denied after updating a subscription service

New Here ,
Sep 14, 2021 Sep 14, 2021

Copy link to clipboard

Copied

Hello,

 

Got a interesting problem.  I have a user that is using Adobe Creative Cloud.  A while back, he updated his subscription from one E-mail address to another one (company was bought).  He now no longer has access to his old saved files and is giving him a access denied screen.  Apperantly, the account switch was done about a year ago.  Is there any way to get these files back?

Views

50

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 14, 2021 Sep 14, 2021

Copy link to clipboard

Copied

LATEST

As far as I know, cloud storage is tied to the account... so if that account is gone, so are the files

 

As a side note... always have a copy of all files on a local drive

 

I use a Sata docking station and several 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines