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GOoto Admin Console you say, to see payment pdf - not possible to download when logged in

New Here ,
Apr 16, 2022 Apr 16, 2022

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Hi,

Cannot down load pdf when logged in. That's an issue.

 

Big question is why I have to log in to see an invoice when I'm already loggen in in Admin Console????

 

Rgds Rita

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2022 Apr 18, 2022

In some cases, you may need to switch your profile to access the Invoices. Invoices and payment methods are associated with the personal profile. So, if you're signed in with a business profile, you'll be prompted to sign in using your personal profile. Similar to the prompt below:

 

switch-personal-account-for-contract-owner.png.img

https://helpx.adobe.com/enterprise/using/manage-invoices.html

 

Is this the issue you're facing? Or is it something else with the browser, PDF Viewer etc. If yes, can you let us know some details. Browser, default

...

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Community Expert ,
Apr 17, 2022 Apr 17, 2022

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<moved from acct,payment&plan>

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Adobe Employee ,
Apr 18, 2022 Apr 18, 2022

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In some cases, you may need to switch your profile to access the Invoices. Invoices and payment methods are associated with the personal profile. So, if you're signed in with a business profile, you'll be prompted to sign in using your personal profile. Similar to the prompt below:

 

switch-personal-account-for-contract-owner.png.img

https://helpx.adobe.com/enterprise/using/manage-invoices.html

 

Is this the issue you're facing? Or is it something else with the browser, PDF Viewer etc. If yes, can you let us know some details. Browser, default PDF Viewer, OS to help troubleshoot. 

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