Has Adobe Genuine Software Integrity Service been fixed?

Report · May 04, 2017

I have been reading through the posts about this service and have found that others are having similar issues a we do. For us the hard disk usage is at 100% and the CPU between 50%-100% unless I use Windows 10 System Configuration to disable this service. As we have thousands of computers running Adobe products we want to make sure we have the best solution.

Has this been fixed? I have seen a post that said it is a know issue in 2016 but there was no response that it had been fixed. If it has been fixed what do we need to update to fix it? Can we just update one product or do we have to update the whole suite. Our users do not log into Creative Cloud.

We use Creative Cloud packager to create deployments for our Microsoft SCCM server.

Thanks for your help,

Daniel

Report · May 05, 2017

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Report · May 05, 2017

Hi Martin,

Apologies for inconvenience.

Can we connect with you to see the issue. I am sending you a direct message for the same.

Thanks

Ashish

Report · May 05, 2017

More info: On faster machines without SSDs it is only the hard drive that is running at 100%, the CPU on the machine I just looked at was running at max 20% when idle.

Report · May 17, 2017

Thank you Adobe for looking at one of our computers.

I have recently been looking at this again and the computers are not running the HDD at 100% like before. I believe a Windows update may have changed things.