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Have changed nothing but suddenly I'm Warned CC will stop working in 7 days

Contributor ,
Oct 06, 2023 Oct 06, 2023

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I work for a company with an Adobe site license (maybe it's an enterprise&team acct.). I've changed nothing about how I've worked for the past 2.5 years and suddenly I get this warning that my account is about to expire in 7 days, then 6 etc.

 

I notify management and they assure me it's an auto payment and not to worry. Today is the day Adobe takes their payment (and they've taken it) but I'm locked out. I had to log in as the boss in order to get to work. What's going on?

 

I have a BeHance account opened under the same name I use for "my" site license as well as loging in to this support community but having to have signed in as the boss I can't see the BeHance site (not a show stopper) but still things are getting confusing.

 

Now, in order to access a string of current PS Beta bugs and other support issues I logged in the community, I need to log in with my original account but in order to access the CC software, I need to sign in with the bosses login.

 

Anyone know what's causing this? Plan on working this entire weekend and I can't be dealing with issues on an account that is always paid for and nothing has changed regarding login.

R.Cates
CSI Productions
If you want peace, be peaceful.
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Licensing

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correct answers 2 Correct answers

Community Expert , Oct 06, 2023 Oct 06, 2023

contact your admin.

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Contributor , Oct 06, 2023 Oct 06, 2023

This wasn't an Admin issue - I'm the administrator. Somehow (not sure how) I was logged in under a personal option but wouldn't have known that had I not requested a chat session. I bypassed the chat bot by requesting a live agent which I got in a timely manner. The support person looked at my account, had me log into an admin webpage and sign out there as well as the CC App, then signing back in brought up the option to select my company or a personal account. Selecting the company account brou

...

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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contact your admin.

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Contributor ,
Oct 06, 2023 Oct 06, 2023

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This wasn't an Admin issue - I'm the administrator. Somehow (not sure how) I was logged in under a personal option but wouldn't have known that had I not requested a chat session. I bypassed the chat bot by requesting a live agent which I got in a timely manner. The support person looked at my account, had me log into an admin webpage and sign out there as well as the CC App, then signing back in brought up the option to select my company or a personal account. Selecting the company account brought everything back to life. TY Tech support - you saved my bacon.

R.Cates
CSI Productions
If you want peace, be peaceful.

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Contributor ,
Oct 06, 2023 Oct 06, 2023

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I did, problem solved. TY.

R.Cates
CSI Productions
If you want peace, be peaceful.

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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you're welcome.

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