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Having Download Issues with Installers

New Here ,
Aug 22, 2024 Aug 22, 2024

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I've been trying to get Adobe Ilustrate and Adobe Cloud on my Windows Laptop and when I try and open the installers, but none of them actually open, they just slighly load but never open. I've tried almost everything I can find but it hasn't yet worked.

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New Here ,
Aug 22, 2024 Aug 22, 2024

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I still haven't figured it out ahhhhhhhg

 

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Community Expert ,
Aug 22, 2024 Aug 22, 2024

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install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Aug 22, 2024 Aug 22, 2024

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I've tried all of this, but no matter what all that happens is my mouse changes to the loading blue circle but nothing happens 😛

 

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Community Expert ,
Aug 22, 2024 Aug 22, 2024

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contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Aug 22, 2024 Aug 22, 2024

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As a first step, have you tried re-booting your laptop?

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Community Expert ,
Aug 23, 2024 Aug 23, 2024

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If nothing is installed and/or working properly, you could try using the creative cloud cleaner ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ) to remove any remnants of a potential bad installation before re-installing. Or when things get really weird in the OS, I would usually recommend trying to install in a fresh user account on the OS to rule out any user account issues.

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Community Expert ,
Aug 22, 2024 Aug 22, 2024

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You first download and install the Cloud Desktop app. Then install the apps using the Desktop app.

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

 

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Adobe Employee ,
Aug 27, 2024 Aug 27, 2024

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LATEST

Hi,

We're chiming in to see if you got the issue resolved?

Let us know. ^SG

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