Having trouble installing Adobe CS6 Design and Web Premium on Windows 7 64-bit

[dbear05]

I am trying to install Adobe CS6 Design and Web Premium on Windows 7 64-bit.  Everything goes well until installing AdobeHelp and when the minutes from 20 minutes jumped to 200 minutes and freeze. 

[derspinne]

Hi.

I don't know if you are on a personal PC/Mac or on a large environment. On my case I'm trying to use AAMEE to package and SCCM 2012 to deploy it over a considerable number of 64bits machines.

So, I have created a Deployment using AAMEE and one of the Exceptions was AdobeHelp. The command line that was provided on the Exceptionsinfo.txt after building the package is:

AdobeHelp\InstallAdobeHelp.exe appVersion=4.0.244  appId=chc  pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  installerArg1=-silent  installerArg2=-eulaAccepted  installerArg3=-programMenu  installerArg4=AdobeHelp.air

With the normal AAMEE package I will not be able to install all the Exceptions so I created a CMD file with a sequence to install the main MSI and then the Exceptions. To the provided command before mentioned I included the following:

start /wait "%~dp0\Exceptions\AdobeHelp\InstallAdobeHelp.exe" appVersion=4.0.244  appId=chc  pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  installerArg1=-silent  installerArg2=-eulaAccepted  installerArg3=-programMenu  installerArg4=AdobeHelp.air

My sequence goes well but then when trying to install AdobeHelp it sends an error that it can't find -silent and seems that it got frozen as it's still runing the installation as I'm writing.

If someone has any idea please share it with us as this could be an error on AAMEE with the command that it was provided to me after creating the deployment package.

Thanks and kind regards.

[Abhijit_Kr_]

Hi,

Please look for Adobe Help in Add or Remove program. If found please uninstall it and try reinstalling Design and Web Premium

If Not then do the below mentioned step.

Please delete Adobe help folder from this Location

C:\Program Files (x86)\Adobe.

Once done please try reinstalling CS6 Design and Web Premium.

regards,

Abhijit

[derspinne]

Hi,

Thanks for your help, please notice the following statements on my environment:

1- Using SCCM 2012 deployment package will cache the installation files on C:\Windows\CCMCache\

2- My current installation was completed for CS6 products except for those on the Exception folder : Adobe Acrobat Pro, AdobeHelp, AdobePDFSettings11 and Dreamweaver WidgetsBrowser1.0  any way that's what it says on the AAMEE documentation that this components may be need to be installed after the main MSI for the suite has finished.

3- Creating a different package for those exceptions is tempting but I have to keep it simple and in just one package. I know that it can be accomplished as I did it before for CS4 and 5 but with this new AAMEE v3 seems that one of the commands are not working correctly.

4- Tested on a virtual pc and got the same result. AdobeHelp just keeps installing forever.

Any other ideas will be apreciated.

[Abhijit_Kr_]

Hi derspinne,

I tested the (AdobeHelp\InstallAdobeHelp.exe appVersion=4.0.244  appId=chc  pubId=4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  installerArg1=-silent  installerArg2=-eulaAccepted  installerArg3=-programMenu  installerArg4=AdobeHelp.air) command on my Machine and it went fine. I am assuming that you are running Command prompt as an Administrator. It should work this way.

Could you please try to use the Absolute path for Adobe help and then try to install it

Example

C:\>start /wait C:\Users\(Your username)\Desktop\Master12\Master1\Exceptions\A

dobeHelp\InstallAdobeHelp.exe appVersion=4.0.244  appId=chc  pubId=4875E02D9FB21

EE389F73B8D1702B320485DF8CE.1  installerArg1=-silent  installerArg2=-eulaAccepte

d  installerArg3=-programMenu  installerArg4=AdobeHelp.air

I modified your command a little bit and when I tried this command, it worked for me.

Please let me know if it helps.

Regards,

Abhijit

[derspinne]

Hi Abhijit, The issue with AdobeHelp is fixed !

I fixed the issue. What it was happening is that the package wasn't been created correctly by the SCCM Administrator. He set the Installation for the User instead of System.

But is weird how if failed with my local account which has Admin rights. Any way.

Yes, I tried the absolute path and it worked fine as I mentioned before. But one thing to concider is that SCCM 2012 will cache the files on consecutive folders that could be ramdomly created by SCCM itself to start the installation, so that's why I used (%~dp0) to define the current folder as you will never know on which folder will be caching the source files. So finally is fixed that one.

Now I have other issue with the Dreamweaver almost the same case but even with the package fixed to install for the System is just not installing this Dreamweaver widget.

I thaugth it was installed but didn't found it anywhere. I will create a new discussion for this one and will let you know.

Thanks for your help.

[derspinne]

Hi,

This is the new trend for Dreamweaver widget : AAMEE (CS5.5) Exceptions won't install

Regards.