Help Identifying and Cancelling an Unknown Adobe Charge

[yael_9564]

Hi,

Our company is receiving a recurring charge from Adobe, but we are unable to identify which account or email it is linked to. We would appreciate your help in finding out which subscription is associated with this charge so we can review and cancel it if necessary.

Looking forward to your assistance.

Yael

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[kglad]

you can use your console to get help.

[Anshul_Nautiyal]

Hi @yael_9564,

Thanks for reaching out. I checked and couldn't find an active subscription associated with the Adobe ID you used to post this query. Could you please share the Adobe ID linked to your subscription with me via personal message so I can assist you further?

You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Community.

Looking forward to your response.

Regards,
^AN

[beverly_0684]

Hi, I have the same problem. I tried a trial subscription, and then after 3days of trial i canceled the plan and notice after 7days it was automatically deducted from my account. How do I cancel the subscription or remove my bank details in payment methods?

[beverly_0684]

theres no option for delete card, can you help. thanks

[yael_9564]

Hey, i cant send you a private msg for some reason..

I understand you need account details, but we do not know which account this charge is linked to. This is an old recurring charge that has been deducted from our company’s account for years, and we are trying to cancel it.

We do not have access to the email or name associated with the Adobe account. However, we do have details about the charge, including the monthly amount and the company credit card from which the payment is being deducted.

Please advise on how we can proceed with canceling this charge.

Thank you for your help!

[yael_9564]

Hey, i worte a private msg, waiting for your assist pls

[Anshul_Nautiyal]

Hi @yael_9564,

Thanks for reaching out. Sorry for the delay in response.

I have responded to your personal message. Please check.

Regards,
^AN