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Help non-profit account charged commercial rates due to consolidation of domain accts to Console

New Here ,
Jun 21, 2022 Jun 21, 2022

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I am searching for a contact at Adobe to answer an email I sent to our account manager nearly a month ago after he consolidated all of the accounts using our domain into the Adobe Console.  Instead of receiving our Tech-Soup non-profit pricing we were charged but assured we would get the non-profit pricing.  When I had this discussion with the account manager, I was told we would now have cancellation fees in order to switch to the non-profit rate.  I sent a recap email of all of our interactions to the account manager on 5/27/2022 but am still waiting for a response.  I would like to talk to someone else but cannot find a number to call or a person to talk to about this.  We do not have the money to pay full Adobe subscription prices and I would not have consented to the consolidation if I was not told this would all be fixed after the accounts were migrated.

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Licensing , Manage account

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correct answers 1 Correct answer

Adobe Employee , Jun 22, 2022 Jun 22, 2022

The best way to expedite this would be to contact Adobe Support. Go to the Admin Console > Support page. From here you should be able to contact Support via Chat or call the phone number indicated.

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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The best way to expedite this would be to contact Adobe Support. Go to the Admin Console > Support page. From here you should be able to contact Support via Chat or call the phone number indicated.

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