As long as they have your money, adobe doesn't care. My latest complaint is that they now want to provide support two to three days after you call. Apparently an effort to reduce the number of calls they receive (I recorded the call to support where the rep stated all this).
I began a forum post a couple of years ago for people to vent, but adobe didn't like it, so they made it difficult to find.
Add your voice to the forum and we’ll see if adobe will notice:
I just received a phone call from the North American Manager of Support. He has personally heard multiple complaints about support and customer service and is diigging to find out what is happening.
Whatever you do, keep posting, keep complaining to Adobe and keep the pressure on them. We all pay good money for their products and, as I bluntly said to that manager, I have no problem telling people to pursue a class-action lawsuit or to switch to other software developers because the service is garbage.
If anyone would like to know more, DM me and for any admin of these forums, this message is to stay up for all to see.