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Horrible first impression with Chat Support

New Here ,
Oct 19, 2021 Oct 19, 2021

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Our organization just signed up to use Adobe products at an enterprise level and I'm sorry to say that the support so far seems to be very dismissive.  I leveraged the chat basically referred to Microsoft for a problem I was clearly having with the Acrobat Customization Wizard for Acrobat DC.  Then after logically explaining why this issue should be supported with Adobe the tech suggested that my case get escalated but never follows through with a ticket number, email, nor call back.  I got blown off!  Where can I file a complaint! Don't believe me, see the attached chat I screenshot:

chatlog.png

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Acrobat , Deploy and package apps , Enterprise , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2021 Oct 20, 2021

I'll pass your feedback on to the relevant folks.

I did a quick search on the interweb and it seems to be an issue, where Edge reverts PDF file associations. Anyhow, do take a look at the following article, which discusses using GPO. This may help or maybe is something you can use to workaround this issue. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/pdfviewer.html

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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I'll pass your feedback on to the relevant folks.

I did a quick search on the interweb and it seems to be an issue, where Edge reverts PDF file associations. Anyhow, do take a look at the following article, which discusses using GPO. This may help or maybe is something you can use to workaround this issue. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/pdfviewer.html

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LEGEND ,
Oct 20, 2021 Oct 20, 2021

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How did you start contact?

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