How can I see my previous support cases?

Report · Feb 12, 2025

Hi, I just had a chat with the support team; they said they would contact me in 24 hours, but how can I see the case? I can't seem to find my open cases

Report · Feb 12, 2025

Hi @mundoh76800154,

Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the Adobe ID used to post this query.

To review your closed and open cases, ask questions, or provide information on existing cases, navigate to Support > Support Cases in the Admin Console. Then, click Manage Support Cases.

For more details, please refer to the following guide:
Support for Adobe Teams

Let me know if you need further assistance.

Regards,
^AN

Report · Feb 12, 2025

Thank you, I did an hour long conversation but I don't see the case there and also haven't got an email about it, can you please check

Report · Feb 12, 2025

Hi @mundoh76800154,

I have sent you a personal message. Please check.

Thank you.

Regards,
^AN