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How can I see my previous support cases?

New Here ,
Feb 12, 2025 Feb 12, 2025

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Hi, I just had a chat with the support team; they said they would contact me in 24 hours, but how can I see the case? I can't seem to find my open cases

 

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Adobe Employee ,
Feb 12, 2025 Feb 12, 2025

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Hi @mundoh76800154,

Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the Adobe ID used to post this query.

To review your closed and open cases, ask questions, or provide information on existing cases, navigate to Support Support Cases in the Admin Console. Then, click Manage Support Cases.

For more details, please refer to the following guide:
Support for Adobe Teams

Let me know if you need further assistance.

Regards,
^AN

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New Here ,
Feb 12, 2025 Feb 12, 2025

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Thank you, I did an hour long conversation but I don't see the case there and also haven't got an email about it, can you please check 

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Adobe Employee ,
Feb 12, 2025 Feb 12, 2025

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Hi @mundoh76800154,

 

I have sent you a personal message. Please check. 

 

Thank you.

Regards,
^AN

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