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How do I access the Creative Cloud membership provided by the company I work for?

New Here ,
Aug 11, 2020 Aug 11, 2020

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My company's request to add a license for Adobe Creative Cloud took some time. I couldn't remember whether I had received access, so I used my company email to create an account. Once I realized I didn't have a license, I deactivated the account. NOW I have been given a license and I cannot sign in with my company email (Adobe ID). What can I do? My company told me to contact Adobe, but I can't find any contact options on the site since I can't sign in. I created an account with my personal email just to be able to post here.

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correct answers 1 Correct answer

Community Expert , Aug 11, 2020 Aug 11, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to c

...

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Community Expert ,
Aug 11, 2020 Aug 11, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Thanks. I don't see a chat icon anywhere but I will try to use the phone option. 

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Community Expert ,
Aug 11, 2020 Aug 11, 2020

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Try a different browser, also make sure any script blockers you might have installed are switched off, you are logged in and the browser allows cookies to be saved

-Manan

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