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How do I renew my subscription if account manager will not respond?

New Here ,
Feb 15, 2024 Feb 15, 2024

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How do I renew my subscription if Account Manager will not respond? I was informed that I had to wait for a response from my Account Manager and this person is only who can be renew my licenses. My licenses will only be valid for one day. I was also informed that I would get one extra month to renew the license, but the license renewal date was not changed in the administrative account.

Has anyone had a similar situation and can share their experiences?

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Manage account

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi, @defaultv3ud2gs89x4g please don't worry the concerned person will get in touch with you. Thanks!

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New Here ,
Mar 01, 2024 Mar 01, 2024

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Hi, Ashish_Harrison maybe you know, how long I must waiting to contact from the account supervisor? 

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