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How do I reset a User's Password?

Contributor ,
Jul 29, 2021 Jul 29, 2021

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I'm in my Admin Console and I want to click on a Team member's name and tell the system to email them a password reset link.

 

I've read some threads from 2014 saying me, as an admin, I cannot do that. I find that hysterical if it's still true. If it isn't true, what's the method for doing that?

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Enterprise, Manage account, Teams

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LEGEND ,
Jul 29, 2021 Jul 29, 2021

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So far as I can see, the user can easily do it themselves, so you don't need to. Many of the threads I read were from admins who wanted to give access to a different person, which is something I think Adobe forbid. The license has to be reclaimed, then can be reassigned. 

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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User's need to do that on their own. Each user is responsible for his password with his Adobe id. They need to go to account.adobe.com and ask for a new password. That password will be sent to their e-mail associated with the account.

ABAMBO | Hard- and Software Engineer | Photographer

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Contributor ,
Aug 02, 2021 Aug 02, 2021

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Thanks for the replies!

 

I was redoing a bunch of email addresses in various SAAS portals for my users over the weekend, and nearly every single one of them allowed me, as an administrator with a dashboard, to trigger a password reset process. Also, I could edit their information, change their job titles, and - heaven forbid - even change the last names and registered email addresses of some users that have gotten married in the past few years.

 

None of this I can do with the Adobe portal, which isn't too surprising. I guess Adobe will catch up around 2032 or so.

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