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How do we return a license?

New Here ,
May 26, 2020 May 26, 2020

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An employee has left the company. I've deleted her account from the Admin Console but can't find a way to return her Adobe Acrobat license.

1. How do we return her license?

2. Why is this so difficult to figure out? It's very easy to figure out how to buy more, but not how to return.

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correct answers 1 Correct answer

Community Expert , May 26, 2020 May 26, 2020

See the following

https://community.adobe.com/t5/enterprise-teams/how-to-add-remove-licenses-in-creative-cloud-for-teams-account/td-p/10811359

 

If things still don't work as per your satisfaction, i would suggest contacting the customer care. We all are Adobe customers here with no access to account information, so no one can actually help in such issues.

-Manan

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Community Expert ,
May 26, 2020 May 26, 2020

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See the following

https://community.adobe.com/t5/enterprise-teams/how-to-add-remove-licenses-in-creative-cloud-for-tea...

 

If things still don't work as per your satisfaction, i would suggest contacting the customer care. We all are Adobe customers here with no access to account information, so no one can actually help in such issues.

-Manan

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New Here ,
May 26, 2020 May 26, 2020

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Thanks Manan, I really appreciate your help.

 

It's too bad Adobe (a) does that - everybody else I deal with lets me prorate my purchases and refunds, and (b) makes it so hard to find this information out from the UI. Making purchase/refund ops painful is not a good strategy, especially when there are some pretty fierce competitors out there.

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Community Expert ,
May 27, 2020 May 27, 2020

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Agreed, there is always scope of improvement. I see lots of people on the forum complaining about the standards of help from Adobe. We do our best to transfer that feedback to the teams handling this(we don't have direct channel to them unfortunately), i am very hopeful that this is being worked upon while we talk and things will keep improving as we move ahead.

 

-Manan

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